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CASE STUDY
EDUCATION

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CASE STUDY
EDUCATION

Zayed University in the UAE

GCC Services provides catering services for 15 000 + students in campuses in Abu Dhabi and Dubai.

GCC Services manages retail catering operation for the students and staff of the Universities which includes:

  • Leading high street concepts, bringing a true global offering to our customers on a daily basis.
  • Pizza area, the hot buffet, the Deli, the Bakery having inventive menus changing every day to match customers’ high expectations and avoid food boredom. 
  • With our global offering ranging from Sushi in the east to European delights, our team of highly skilled chefs are most passionate when they are cooking from the heart, and that is why we have native chefs cooking the food they love and have grown up on, ensuring a true taste of home for our international students, each and every meal time.
  • With an ever changing palette of young people, so is our offering. Innovation and passion is at the centre of our goal to ensuring a great experience and meal for each of our customers.
  • Highly experienced and trained staff steering the customer relationship.
  • Customer satisfaction monitoring through innovative survey system giving feedbacks in real-time, this feedback is used and shared with our clients to ensure a constant revival of our service experience and our food concepts.
  • Organization of events and functions for the management of the University with tailored menus.

To launch this operation, GCC Services used its in-house marketing and design team to create the “Social Hub”, a trademarked concept based on a complete revamping of the campus facility, refurbishing of the dining hall, new equipments and modern furniture. The customer experience created by this concept was so well received that it was then extended to the second campus.